1. Products and services offered
TEX Vietnam Technology JSC provides a subscription (SaaS) license to CLASSQR under the following plans:
| Plan | Intended for | Pricing |
|---|---|---|
| Free | Individual teachers just getting started | $0. Limited classes, students, users and paid features. |
| Standard | Centers running full operations | Priced by tier based on active students, billed monthly or annually. |
| Pro | Centers that need their own brand and domain | Standard-tier price for the same tier plus a fixed monthly white-label fee. |
Multi-branch centers or centers with special requirements can contact us for a custom quote.
In addition to subscription plans, the Platform sells one-time AI credit packs (used for AI question generation, grading and the student chat assistant); packs and prices are shown in the account's Billing section. Credit packs are not subscriptions and do not renew or expire on a billing cycle — unused credit expires after the validity period shown at purchase.
2. Pricing and taxes
- Prices are listed in United States dollars (USD) on our Pricing page or in a quote sent directly to the customer.
- Prices include applicable tax based on the customer's jurisdiction unless stated otherwise; our payment processor and merchant of record is responsible for collecting and remitting the relevant tax.
- An electronic invoice is issued automatically after a successful payment, sent to the registered email address.
3. Order process
- Create an account and try the Free plan (no credit card required).
- Choose a plan, number of students and billing cycle from the account's Upgrade / Billing section, or contact us for a custom quote.
- Confirm the order and pay through the Platform's online checkout.
- Once payment is received, the plan is activated immediately and a confirmation email is sent to the registered address.
Activation time: immediate on successful online payment.
4. Payment methods
Online payment is processed by Paddle.com Market Ltd or its affiliates ("Paddle"), the Platform's authorized payment processor and merchant of record. Paddle accepts international Visa/Mastercard and other methods depending on region.
5. Billing cycle, renewal and expiry
- Paid plans run monthly or annually, starting from the activation date.
- The Platform does not auto-charge you. A renewal reminder is sent by email and in-app notice 7 days before expiry.
- If a plan expires without renewal, the account reverts to the Free plan: data is kept, and paid features are suspended until renewal — automatic tuition reminders, custom domain, and student/class/user/AI-test limits return to Free-plan levels. Data already over the Free limit is kept but no new records of that type can be added.
6. Upgrades, downgrades and quantity changes
- Upgrades take effect immediately; the price difference is prorated for the remaining days of the current period.
- Downgrades or reducing the number of students take effect from the next billing period; no refund is given for the difference in the current period.
7. Tuition between parents and centers
Tuition is collected by the center itself, by whatever method the center arranges directly with parents, and recorded on the Platform to track balances and generate reports. This is a transaction between the parent and the center; CLASSQR is not the seller and does not collect or hold these funds. Tuition, refund and class-transfer policies for that money are set by the center.
8. Refunds and cancellation
Conditions, eligible cases and the refund process are set out in our Refund Policy.
9. Post-sale support
- Technical support by email, hotline and in-app chat during business hours; Pro plans get priority response within 1 business day.
- User guides and onboarding training for centers deploying the Pro plan.