1. Products and services offered
TEX Vietnam Technology JSC provides a subscription (SaaS) license to CLASSQR under the following plans:
| Plan | Intended for | Pricing |
|---|---|---|
| Free | Individual teachers just getting started | $0. Limited classes, students, users and paid features. |
| Standard | Centers running full operations | Priced by tier based on active students, billed monthly or annually. |
| Pro | Centers that need their own brand and domain | Standard-tier price for the same tier plus a fixed monthly white-label fee. |
Multi-branch centers or centers with special requirements can contact us for a custom quote.
In addition to subscription plans, the Platform sells one-time AI credit packs (used for AI test generation); packs and prices are shown in the account's Billing section. Credit packs are not subscriptions and do not renew or expire on a billing cycle — unused credit expires after the validity period shown at purchase.
2. Pricing and taxes
- Prices are listed in United States dollars (USD) on our Pricing page or in a quote sent directly to the customer.
- Prices are shown before tax. Depending on your location, Paddle adds VAT, GST or sales tax at checkout and shows the total before you pay; as merchant of record, Paddle collects and remits that tax.
- Paddle emails a receipt and invoice to the address entered at checkout after each successful payment.
3. Order process
- Create an account and try the Free plan (no credit card required).
- Choose a plan, number of students and billing cycle from the account's Upgrade / Billing section, or contact us for a custom quote.
- Confirm the order and pay through the Platform's online checkout.
- Once payment is received, the plan is activated immediately and a confirmation email is sent to the registered address.
Activation time: immediate on successful online payment.
4. Payment methods
Online payment is processed by Paddle.com Market Ltd or its affiliates ("Paddle"), the Platform's authorized payment processor and merchant of record. Paddle accepts international Visa/Mastercard and other methods depending on region.
5. Billing cycle, renewal and expiry
- Paid plans run monthly or annually, starting from the activation date.
- Paid plans renew automatically: at the end of each period Paddle charges the payment method used at checkout for the next period, at the price of the plan you are on, until you cancel. AI credit packs are one-time purchases and never renew.
- We remind you by email and in-app notice 7 days before a paid period ends.
- You can cancel at any time by emailing [email protected] from your account email, or through the subscription link in the receipt email from Paddle. After you cancel, the plan stays active until the end of the period already paid for and is not charged again.
- If a plan ends — because it was cancelled or a renewal payment failed — the account reverts to the Free plan: data is kept, and paid features are suspended until renewal — automatic tuition reminders, custom domain, and student, class and user limits and monthly AI credits return to Free-plan levels. Data already over the Free limit is kept but no new records of that type can be added.
6. Upgrades, downgrades and quantity changes
- Upgrades take effect immediately; the price difference is prorated for the remaining days of the current period.
- While a subscription is renewing automatically, a different plan or student tier cannot be bought on top of it: cancel the current subscription first, or email us and we will switch it for you.
- Downgrades or reducing the number of students take effect from the next billing period; no refund is given for the difference in the current period.
7. Tuition between parents and centers
Tuition is collected by the center itself, by whatever method the center arranges directly with parents, including a payment provider account the center connects itself, and recorded on the Platform to track balances and generate reports. This is a transaction between the parent and the center; CLASSQR is not the seller and does not collect or hold these funds. Tuition, refund and class-transfer policies for that money are set by the center.
8. Refunds and cancellation
Conditions, eligible cases and the refund process are set out in our Refund Policy.
9. Post-sale support
- Technical support by email during business hours, backed by our online user guides; Pro plans get priority response within 1 business day.
- User guides and onboarding training for centers deploying the Pro plan.