1. Introduction and scope
CLASSQR (the "Platform") is an online software service provided by TEX Vietnam Technology JSC ("we", "us", "our") that helps tutoring centers, schools, classes and independent teachers manage classes, attendance, testing and grading, send progress reports to parents, and record tuition.
These Terms are a legal agreement between us and anyone who uses the Platform, including center owners, teachers, staff, students and parents (each a "User"). By creating an account or using any feature of the Platform, you confirm that you have read, understood and agree to these Terms together with our Privacy Policy, Sales & Payment Policy and Refund Policy. If a center or school has enrolled you as a student, your center's or school's own terms and privacy notice may also apply to you.
2. Accounts
- You must provide accurate, complete registration information and keep it up to date.
- You are responsible for keeping your password secure and for all activity under your account. Tell us immediately if you suspect unauthorized access.
- Student accounts are created and managed by the center or teacher, not signed up directly by the student. The center or teacher is responsible for having any consent required under the laws that apply to it (for example, a parent's or guardian's consent for a minor) before adding a student's or parent's personal data to the Platform.
- CLASSQR is intended for use by schools, tutoring centers and teaching businesses; it is not directed at individual children signing up on their own, and we do not knowingly let a child open an account without a center, school or teacher.
- Each account is for one individual. Do not share an account to work around a plan's limits.
3. Roles and responsibilities
| Party | Main responsibility |
|---|---|
| Center / teacher | Is the controller of the student and parent personal data it enters or collects; is responsible for the lawfulness of its teaching content, tests, materials, tuition records and any messages it sends to parents. |
| Student / parent | Uses the information, reports and payment references the center provides for their intended purpose; questions about tuition or grades should go directly to the center. |
| CLASSQR | Provides the infrastructure, hosting and data processing directed by the center; keeps the system secure; provides support according to the subscribed plan. |
4. Acceptable use
You must not:
- Upload content that is unlawful, infringes someone else's intellectual property or privacy rights, or is otherwise harmful.
- Use notification features (email, push) to send spam or advertising outside the scope of your class, or to people who are not your students or their parents.
- Probe, scan, attack or overload the system; scrape data automatically; or access another center's data without authorization.
- Copy, resell or provide the Platform to a third party without a written agreement with us.
5. Content and intellectual property
- Content created by Users (tests, questions, materials, reports, class data) belongs to the User who created it, or to the organization they work for, as agreed between them. Users grant us storage, backup and processing rights over that content solely to operate the service.
- The Platform, its source code, interface, the CLASSQR brand and documentation are owned by TEX.
- Content suggested by the Platform's AI tools (tests, questions, feedback) is assistive only. Users are responsible for reviewing and editing it before use and for the final content they publish.
- Details on content rights, the shared library, open resources, third-party content and how to report an infringement are in our Content Copyright Policy and Licenses & Attribution page.
6. Plans, fees and payment
The Platform offers a Free plan and paid plans. Limits, prices, billing cycles and payment methods are set out in our Sales & Payment Policy; refund conditions are in our Refund Policy. Subscription payments are processed by Paddle.com Market Ltd or its affiliates ("Paddle"), our payment processor and merchant of record; Paddle's own buyer terms apply to each purchase. We may adjust prices or plan limits with at least 30 days' notice; changes do not apply retroactively to a period already paid for.
7. Tuition collected through the Platform
Any dispute over the amount, timing or refund of tuition is between the center and the parent; we help by providing the transaction history recorded on the Platform when validly requested.
8. Availability, maintenance and backups
- We work to keep the Platform running continuously but do not guarantee uninterrupted availability. Planned maintenance is announced at least 24 hours in advance and scheduled for low-traffic periods where possible.
- Data is backed up daily. Users should periodically export important data (student lists, gradebooks, tuition records) for their own records.
- We are not responsible for interruptions caused by force majeure, or by failures of infrastructure providers, payment processors, or a User's own device or network.
9. Suspension and termination
- Users may stop using the Platform and request account deletion at any time via our support email.
- We may suspend or terminate an account that violates these Terms after giving notice, except for serious violations that endanger the system or other Users, which may be actioned immediately.
- After termination, data is retained for 30 days so the User can export it, then deleted from active systems, except data we must keep under accounting or tax law.
10. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages, or for loss of profit or data, arising from your use or inability to use the Platform. Our total liability in any case will not exceed the total service fees you paid in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including your statutory consumer rights.
11. Changes to these Terms
We may update these Terms. Material changes are announced by email or in-app notice at least 7 days before taking effect. Continuing to use the Platform after that date is treated as acceptance of the new Terms. The effective date of the current version is shown at the top of the page.
12. Governing law and disputes
These Terms are governed by the laws of Vietnam, where TEX is established. If you are a consumer in the European Union, the United Kingdom, or another jurisdiction that grants you mandatory consumer protections, those protections still apply to you and you may bring a claim in your own courts. Before starting formal proceedings, please contact us so we can try to resolve the issue directly; otherwise the parties may bring disputes before the competent court where we are headquartered.
13. Contact
Questions about these Terms can be sent to: