Support email
The main channel for every request: technical, billing, refunds, personal data. We reply within 1 business day.
Hotline
Coming soon
Monday – Friday, 8:00 AM – 5:30 PM (excluding public holidays). Outside these hours, please email us.
Office
TEX Vietnam Technology JSC
In-app chat
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Send it to the right place for a faster answer
| You need | What to do |
|---|---|
| A question about grades, tuition or a report about your child | Contact your child's center or teacher directly. CLASSQR only provides the tool; it does not manage the class. |
| A technical error, or you can't sign in | Email us with a screenshot, your account, when it happened, and the device you were using. |
| Invoices, renewal, plan upgrades | See our Sales & Payment Policy, then email us with your order ID if you need help. |
| A refund | Follow the process in our Refund Policy. |
| Viewing, correcting or deleting your personal data | See your rights in our Privacy Policy and send a request by email from your registered address. |
| Setting up a white-label deployment for your center | Email us with your center's name, expected number of students, and desired domain to get a quote. |